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Digital Service Center - first stop for users
Description of the action and objectives
Green Deal action
Map out how to improve accessibility, response speed, and simplification in welfare services. This will boost service users' confidence in the services. We need to map out how to strengthen these factors through organization, the right education, administration, and internal communication. The ultimate goal is to improve accessibility, response speed, and simplify our welfare services. To achieve these goals, an online service center will be established as an initial destination for all users of welfare services.
Implementation period
Planned completion in the second half of 2022
Status: Completed
Status report on January 1, 2023
The Digital Center has been established, and efforts are now being made for it to take over all those service aspects that it naturally should handle. A large number of service components have been transferred from the centers to the Online Center.
Progress
| Timing | Progress description | |
| July 2022 |
The Digital Center has been established, and efforts are now being made for it to take over all those service aspects that it naturally should handle. A large number of service components have been transferred from the Centers to the Digital Center, but there is still much left. |
The actions of the Green Deal are linked to Reykjavík City's policies, which include:
Reykjavík City departments:
Related actions
The table below contains actions related to this initiative, and you can access more information by clicking on the "action title" in the table (if you're using your phone, it's better to turn it sideways).
Action
Societal objective
- 1. For all of us The aim of Reykjavík City is to provide welfare services that promote the well-being of residents and ensure that Reykjavík is for everyone.
- 2. Let Dreams Come True The future vision of Reykjavík City is that through intensive school and recreation, children and adolescents acquire education and experience to realize their dreams and positively impact their environment and society.
- 3. Culture and arts become an integral part of city life The aim of Reykjavík City is to ensure equal opportunities for all residents to participate in and enjoy culture and arts.
- 4. Sports for all The aim of Reykjavík City is to encourage most residents to participate regularly in sports, physical exercise, or other physical activities.
- 5. Improved public health The public health aim of Reykjavík City is to create a health-promoting, sustainable, and diverse community that supports safety, equality, active participation, and well-being for everyone in the health city of Reykjavík.
- 6. Human rights, increased participation, and improved dialogue with residents Inclusion is the goal of Reykjavík City in human rights and democracy, giving residents the opportunity to work with the City to improve their living conditions and environment.