English translation
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We are working hard to fix them and making more content available than ever before so expect constant updates.
Map out how to improve accessibility, response speed, and simplification in welfare services. This will boost service users' confidence in the services. We need to map out how to strengthen these factors through organization, the right education, administration, and internal communication. The ultimate goal is to improve accessibility, response speed, and simplify our welfare services. To achieve these goals, an online service center will be established as an initial destination for all users of welfare services.
Planned completion in the second half of 2023
Action completed. The Online Center began operations on January 1, 2022. Now, the Center handles phone answering for all Centers and processes many service components. Today, the Center is generally the first point of contact for residents seeking the City's welfare services.
Timing | Progress description | |
July 2023 |
The Digital Center has been established, and efforts are now being made for it to take over all those service aspects that it naturally should handle. A large number of service components have been transferred from the centers to the Online Center. |
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July 2022 | The Digital Center has been established, and efforts are now being made for it to take over all those service aspects that it naturally should handle. A large number of service components have been transferred from the Centers to the Digital Center, but there is still much left. |
The table below contains actions related to this initiative, and you can access more information by clicking on the "action title" in the table (if you're using your phone, it's better to turn it sideways).