What is the web assistant?
The web assistant is a new way to answer people's questions more efficiently. The web assistant uses all content on Reykjavík City websites and artificial intelligence to find and formulate the best answer. The web assistant is located in the bottom right corner of all website pages.
When the web assistant cannot answer, use the live chat found on the right side of the web assistant chat window when using a desktop computer. When using a mobile phone or tablet, the live chat is at the top in a blue bar.
Main goals
- It helps people find information on their own.
- It provides service information for both Reykjavík residents and visitors.
- It finds answers quickly and reliably.
Key features
The web assistant searches for answers on Reykjavík City websites. The web assistant provides links to the pages it uses to create answers, making the source always accessible.
The web assistant supports communication in multiple languages to accommodate everyone.
The web assistant is always on and can help at any time.
Your safety and privacy are a priority
No data collection: The web assistant doesn't store any personally identifiable information.
Secure use: Users should never share sensitive information like credit card numbers, as it's not necessary when communicating with the web assistant.
Search only on city websites: The web assistant only searches Reykjavík's official websites for answers, so it can't respond to questions unrelated to Reykjavík's services.
Important to remember
Incorrect or incomplete answers: Although the web assistant strives to provide accurate and good answers, it may sometimes give inadequate or even incorrect responses. Please send feedback if you don't understand the web assistant's answers or if you think the response is misleading.
Non-binding answers: The information and answers provided by the web assistant are not legally binding, and it can't take responsibility on behalf of the City.