What is web assistance?
Web assistance is a new way to answer people's questions more efficiently. It uses all the content on Reykjavík City websites and artificial intelligence to find and generate the best answer. Web assistance is located in the bottom right corner of all website pages.
If web assistance does not find the answer, you can always reach service representatives in the live chat.
Main goals
- It helps people find information without any human intervention.
- Provides information about services for both residents and visitors of Reykjavík.
- Finds answers quickly and efficiently.
Key features
Web assistance searches for answers on Reykjavík City websites. It provides links to the pages used to generate the answer you receive, making the source of the response always accessible.
Web assistance supports multiple languages to accommodate everyone.
Web assistance is always active and can help at any time.
Your security and privacy are priorities
No data collection: Web assistance does not store any personally identifiable information.
Secure use: Users should never share sensitive information such as credit card numbers, as it is unnecessary in interactions with web assistance.
Search only on city websites: Web assistance only searches on Reykjavík’s official websites for answers, which means it cannot respond to questions unrelated to Reykjavík City’s services.
Important to remember
Incorrect or incomplete answers: While web assistance strives to provide accurate and helpful answers, it might occasionally give incomplete or even incorrect responses. Let us know if you do not understand the answers given or if you believe the answer is misleading.
Non-binding answers: The information and answers provided by web assistance are not legally binding, and it cannot assume responsibility on behalf of the City.