Education for City staff members that supports Reykjavík City's Welfare Policy goals
Description of the action and objectives
Green Deal action
The Department of Welfare will provide education for all its staff, focusing on user-focused design, cultural sensitivity, and a culture of service. This education is a key action for achieving the goals of the Welfare Policy and changing the service culture of the Department. The education supports four general objectives of the Welfare Policy:
- Every individual is unique
- Respect and care
- Proactivity and prevention
- Professionalism and vision
Implementation period
Planned completion in the first half of 2024
Status: Completed
Status report on July 1, 2025
Action completed. Torgid, the City's eLearning system, opened at the Department of Welfare in June 2023.
Older status reports
| Timeline | Progress description | |
| January 2024 | Torgið, the City's eLearning system, opened at the Department of Welfare in June 2023. Implementation is ongoing, and many employees have already used Torgið. It includes education on cultural sensitivity and services. | |
| July 2023 |
All educational programs at the Department are based on the Welfare Policy. Torgið, the eLearning system for municipal staff, is being introduced and certain training is being transferred to a digital format. |
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| January 2023 | All educational curriculum of Reykjavík City's Department of Welfare is developed based on the Welfare Policy. Torgið, the eLearning system for municipal staff, is being introduced and certain training is being transferred to a digital format. | |
| July 2022 | All educational curriculum of Reykjavík City's Department of Welfare is developed based on the Welfare Policy. Torgið, the eLearning system for municipal staff, is being introduced and certain training is being transferred to a digital format. Cultural sensitivity training is a collaborative project of all departments, however, the Department of Welfare may custom design a part of the cultural sensitivity training. |
Related actions
Societal objective
- 1. For All of Us | The Green Deal Residents' well-being and the feeling of belonging in Reykjavík.
- 2. Let Dreams Come True | The Green Deal Children and adolescents let their dreams come true.
- 3. Culture and arts will be integrated into city life | Green Deal Everyone has equal opportunities to participate in and enjoy culture and arts.
- 4. Sports for all | Green Deal Most people regularly engage in sports or other physical activities.
- 5. Improved public health | Green Deal A health-promoting, sustainable, and diverse community.
- 6. Human rights, increased participation, and improved conversations with residents | Green Deal Residents have the opportunity to work with the City to improve their quality of life.