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Enhance the use of digital solutions in Reykjavík City's welfare services
Description of the action and objectives
Green Deal action
Our goal is to increase the use of digital solutions to enhance user experience, simplify internal processes, and make better use of data for the benefit of our service users. We aim to modernize the core systems of the Department of Welfare and ensure their integration.
Implementation period
Planned completion in the second half of 2025
Status: In progress
Status report on January 1, 2023
All applications that should be accessible online have been digitized. Some should not be directed to the Online Center, in which case the Reykjavík City website guides residents. The Online Center collaborates with the Department of Services & Innovation on countless projects, focusing on digitization and process efficiency.
Older status reports
| Timing | Progress description | |
| July 2022 |
All applications that should be accessible online have been digitized. Some should not be directed to the Digital Center, such as home nursing and employment and activity for disabled people. In these cases, residents are directed in the right direction from the Reykjavík City website. The Digital Center is working on numerous projects with the Department of Service & Innovation aimed at digitalization and streamlining processes, e.g., improvements to financial assistance in Ósk/Veita, transfer of driving services to My Pages/Veita, implementation of the Counselor for advice and support services in the disability category, S5 for social rental housing, analysis and design of processes in the activity and counseling category with the aim of transferring the category to the Counselor, digital transformation of school services in parallel with the Better City for Children project, tendering work on home care and residential systems, digital solutions in the Department of Welfare statistics, implementation of Hlaðan, M365, Teams phone system, and more. |
The actions of the Green Deal are linked to Reykjavík City's policies, which include:
- Reykjavík City Welfare Policy to 2030 (2.2.1 - 2.2.4)
Reykjavík City departments:
Related actions
Societal objective
- 1. For all of us The aim of Reykjavík City is to provide welfare services that promote the well-being of residents and ensure that Reykjavík is for everyone.
- 2. Let Dreams Come True The future vision of Reykjavík City is that through intensive school and recreation, children and adolescents acquire education and experience to realize their dreams and positively impact their environment and society.
- 3. Culture and arts become an integral part of city life The aim of Reykjavík City is to ensure equal opportunities for all residents to participate in and enjoy culture and arts.
- 4. Sports for all The aim of Reykjavík City is to encourage most residents to participate regularly in sports, physical exercise, or other physical activities.
- 5. Improved public health The public health aim of Reykjavík City is to create a health-promoting, sustainable, and diverse community that supports safety, equality, active participation, and well-being for everyone in the health city of Reykjavík.
- 6. Human rights, increased participation, and improved dialogue with residents Inclusion is the goal of Reykjavík City in human rights and democracy, giving residents the opportunity to work with the City to improve their living conditions and environment.