NPA - User-Controlled Personal Assistance (NPA)

Illustration of a man in a wheelchair playing guitar and a woman with a dog and a cane.

NPA (User-Controlled Personal Assistance) is based on the philosophy of independent living. Disabled individuals who use NPA manage their own services, deciding what assistance they need, how it is structured, and who provides it.

Book a call

How do I apply for user-controlled personal assistance (NPA)?

A counselor at the center receives and processes your NPA application, in collaboration with you. We review your situation and needs, along with any services you're already receiving.
 
A counselor at the center will guide you through what documents need to be included with your application.
 
If you need more information, you can schedule a phone call here.

Am I eligible for NPA?

To be eligible for NPA, you must meet the following criteria:

  • Have a legal residence in Reykjavík at the start of support.
  • If you do not live in Reykjavík, you can apply for NPA if you plan to move there.
  • Require support for more than 15 hours per week.
  • Have a confirmed disability diagnosis.
  • Be at least 18 years old. If it concerns a child, parents must apply.
  • Live independently or with parents.

If you live in housing for disabled people, you can apply for NPA if you plan on living independently.

People aged 67 or older may be eligible for NPA if the disability is not age-related.

What happens next?

The application is accepted or rejected based on the eligibility criteria.

If your application is denied and you believe there are special reasons that warrant an exception to the rules, you can submit an appeal to the Welfare Council appeals committee.

Approved applications are placed on a waiting list. During this waiting period, regular consultations will be held with you to update you on the status of your application and available services.

What is my role as a user with NPA?

People with user-controlled personal assistance manage the services themselves. They have the responsibility of managing the execution of NPA. Coordinators sign a collaborative agreement with the City of Reykjavík and act as the employer of NPA assistants.