User-Controlled Personal Assistance (NPA)

NPA (User-Controlled Personal Assistance) is based on the philosophy of independent living. Disabled individuals who use NPA manage their own services, deciding what assistance they need, how it is structured, and who provides it.

The first step to applying for NPA is to schedule a phone call with a counselor.

Book a call

How do I apply for user-controlled personal assistance (NPA)?

The first step is to book a phone call. During the phone call, your situation and needs will be discussed. Following that, you will receive an invitation to an interview with a counselor where a joint decision will be made on the best support for you and the application will be signed.

Am I eligible for NPA?

To be eligible for NPA, you must meet the following criteria:

  • Have a legal residence in Reykjavík at the start of support.
  • If you do not live in Reykjavík, you can apply for NPA if you plan to move there.
  • Require support for more than 15 hours per week.
  • Have a confirmed disability diagnosis.
  • Be at least 18 years old. If it concerns a child, parents must apply.
  • Live independently or with parents.

If you live in housing for disabled people, you can apply for NPA if you plan on living independently.

People aged 67 or older may be eligible for NPA if the disability is not age-related.

What happens next?

The application is accepted or rejected based on the eligibility criteria.

If your application is denied, and you believe there are exceptional circumstances, you can request a review by the Welfare Council Appeal Board.

Approved applications are placed on a waiting list. During this waiting period, regular consultations will be held with you to update you on the status of your application and available services.

What is my role as a user with NPA?

People with user-controlled personal assistance manage the services themselves. They have the responsibility of managing the execution of NPA. Coordinators sign a collaborative agreement with the City of Reykjavík and act as the employer of NPA assistants.

Where can I find out more?

NPA is provided on the basis of the following laws and regulations:

The welfare service center staff can provide more information on User-Controlled Personal Assistance. You can also call the Reykjavík City Service Center at: 411 11 11 or email info@reykjavik.is.