Role of users and coordinators in NPA

What role does the user have in NPA?

People with user-controlled personal assistance manage the services themselves. They have the responsibility of managing the execution of NPA. This means they establish a schedule and decide on the following:

• How support is organized
• What support is provided
• When support is provided
• Where support is provided
• Who provides the support

Coordinator's role in User-Controlled Personal Assistance (NPA)

Coordinators sign a collaborative agreement with the City of Reykjavík and act as the employer of NPA assistants. Their main responsibilities are:

• Receive payments from the City of Reykjavík and allocate them.
• Assist users in finding and selecting assistants.
• Make employment agreements with assistants in collaboration with users.
• Ensure that assistants have employment protection and adequate equipment.
• Pay assistants' salaries as well as public fees.
• Provide assistants with education on NPA and the philosophy behind it.
• Handle the termination of an assistant's employment on behalf of users.
• Maintain financial records for each user and submit them to the City of Reykjavík.
• Communicate and collaborate with the City of Reykjavík.
• Provide users with other services as needed.

Payments from the City of Reykjavík

The coordinator is paid a monthly amount by the City of Reykjavík based on the individualized agreement and the agreed working hours.

The payment is divided into:

• Salary and salary-related expenses (85%)
• Administrative costs (10%)
• Staff expenses (5%)