Application process for NPA

The first step is to book a phone call. During the phone call, your situation and needs will be discussed. Following that, you will receive an invitation to an interview with a counselor where a joint decision will be made on the best support for you and the application will be signed. The NPA application must include a confirmation of disability diagnosis, self-assessment, disability assessment, and SIS assessment if applicable.

What happens next?

The support needs are formally assessed once the signed application has been submitted. The assessment takes the following into account:

  • Abilities, skills, and strengths
  • Social conditions and support networks
  • Activity and community participation
  • Potential consequences of a delay in support
  • Other support

If the formal assessment determines that your support needs are less than 15 hours per week or that you do not meet all the criteria, your application will be denied, and you will be referred to other available support.

If your application is approved, your counselor will work with you to establish an agreement on working hours. Approved applications are placed on a waiting list. During this waiting period, regular consultations will be held with you to update you on the status of your application and available services.

How are new NPA contracts allocated?

A dedicated team is responsible for allocating new NPA contracts. Once a contract is allocated, an individualized agreement is made with the user based on agreed-upon working hours. In addition, a cooperation agreement is made with the coordinator who has completed an NPA training course and obtained a license from the Quality and Supervision Agency for Social Services and Child Protection (GEF). Users can also act as their own coordinator.