Direct debit agreements

Direct debit agreements are a type of user agreement similar to NPA. These agreements entail that users are in control of the assistance they receive, decide when and where it is provided, and who provides it. The user is responsible for staff management.

The first step in applying for a direct debit agreement is to schedule a call from a counselor.

How do I apply for a direct debit agreement?

The first step is to book a phone call. During the phone call, your situation and needs will be discussed. Following that, you will receive an invitation to an interview with a counselor where a joint decision will be made on the best support for you and the application will be signed.

The counselor at the service center will guide you through the required documentation for your application.

Am I entitled to direct debit agreement?

Direct debit agreements can be made with users who have specific needs and have not been serviced with other services provided by the City of Reykjavík. This can refer to cases where services need to be provided outside of regular working hours or for short periods of time.

To be eligible for a direct debit agreement, you must fulfill the conditions of Article 8 of Reykjavík City's rules on Direct Debit Agreements.

What happens next?

The support needs are formally assessed once the signed application has been submitted. The assessment takes the following into account:

  • Abilities, skills, and strengths
  • Social conditions and support networks
  • Activity and community participation
  • Potential consequences of a delay in support
  • Other support

If the formal assessment determines that your support needs are less than 15 hours per week or that you do not meet all the criteria, your application will be denied, and you will be referred to other available support.

If your application is denied, and you believe there are exceptional circumstances, you can request a review by the Welfare Council Appeal Board.

If your application is approved, your counselor will work with you to establish an agreement on working hours. Approved applications are placed on a waiting list. During this waiting period, regular consultations will be held with you to update you on the status of your application and available services.

Laws and regulations

Direct debit agreements are provided based on the following laws and regulations:

The Welfare Department's service centers can provide more information on Direct Debit Agreements. You can also call the Reykjavík City Service Center at: 4 11 11 11 or email