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Increase user empowerment in the Department of Welfare
Description of the action and objectives
Green Deal action
Define the service factors of the welfare service and their interplay with key collaborators both within and beyond Reykjavík City, with the aim of integrating and coordinating the services for all service users. Actions that will empower service users include:
- Increasing diversity and options within rehabilitation resources of the Department of Welfare.
- Increasing workplaces participating in Reykjavík City's employment and activity promotion for people receiving financial assistance.
Implementation period
Planned completion in the second half of 2025
Status: In progress
Status report on January 1, 2023
The existing survey software does not offer automation in service surveys. Work is underway on implementing new survey software under the leadership of ÞON. One of the prerequisites for this new system is the ability to conduct a service survey following the provision of services. The project kicks off at the start of 2023, and a bidding process is planned for the subsequent steps. An accessibility survey was conducted as part of the Welfare Policy work-flow. The survey will be carried out next spring, in 2023. Work has begun on defining service components. It was decided to wait until organizational changes were completed at the centers, along with the first phase implementation of 'A Better City for Children'. Some of the work coincided with these improvements.
Older status reports
| Timing | Progress description | |
| July 2022 |
From November 1, 2020, to April 31, 2022, the focus was on hiring within Reykjavík City (labor market project). During this period, a job training agreement was made with one private market company, the City Theater. However, several agreements were made with companies in the B operations of Reykjavík City. From May 1, 2022, to the end of June, 25 have found jobs. Of these, 19 have gone to private market companies, and 6 have been hired by Reykjavík City. Agreements have been made with six companies. Most roles have been without job training contracts. However, the Employment & Activity Center has provided job search assistance, such as help with resume preparation, job search on Alfreð, and preparation for job interviews. |
The actions of the Green Deal are linked to Reykjavík City's policies, which include:
- Reykjavík City Welfare Policy to 2030 (4.1.1 and 4.1.2)
Reykjavík City departments:
Related actions
Societal objective
- 1. For all of us The aim of Reykjavík City is to provide welfare services that promote the well-being of residents and ensure that Reykjavík is for everyone.
- 2. Let Dreams Come True The future vision of Reykjavík City is that through intensive school and recreation, children and adolescents acquire education and experience to realize their dreams and positively impact their environment and society.
- 3. Culture and arts become an integral part of city life The aim of Reykjavík City is to ensure equal opportunities for all residents to participate in and enjoy culture and arts.
- 4. Sports for all The aim of Reykjavík City is to encourage most residents to participate regularly in sports, physical exercise, or other physical activities.
- 5. Improved public health The public health aim of Reykjavík City is to create a health-promoting, sustainable, and diverse community that supports safety, equality, active participation, and well-being for everyone in the health city of Reykjavík.
- 6. Human rights, increased participation, and improved dialogue with residents Inclusion is the goal of Reykjavík City in human rights and democracy, giving residents the opportunity to work with the City to improve their living conditions and environment.