Serviced apartments

Am I entitled to a serviced apartment?

To qualify for a serviced apartment, you must:

• Be 67 years of age or older.
• Have a legal domicile in Reykjavík and have had it for the last 12 months.
• Be assessed in need according to the assessment criteria of the social rental housing rules.

How do I apply for a serviced apartment?

You apply for a serviced apartment online using My Pages.

• Apply for a serviced apartment

You can also fill out a PDF application and send it to VELumsokn@reykjavik.is or submit it at your local service center.

• View the serviced apartment application form (IS)

If you need further advice, you can schedule a phone call from a counselor

• Book a call

What happens next?

After your application is received, you will be invited to an interview with a counselor who will formally evaluate whether all conditions are met. The assessment is carried out in close cooperation with you and takes into account, among other things, your mental and physical health. Social conditions and current housing are also considered. Your application is then approved or denied.

If the need for services is assessed to be greater than can be accommodated in a serviced apartment, you are directed to request a skills and health assessment and apply for a nursing home.

If your application is denied, and you believe there are exceptional circumstances, you can request a review by the Welfare Council Appeal Board.

Approved applications are placed on a waiting list for housing allocation. You will receive information about the services available to you until the allocation takes place. If you have not received housing within one year of the application being accepted, a counselor will contact you. During that conversation, the application is updated, the circumstances are reviewed, and the possibility of allocation in the next 12 months is reviewed.

How is housing allocation done?

Accepted applications are placed on a waiting list in order of priority based on the result of the professional assessment. A special allocation team makes a decision on allocation when new housing becomes available. The applicant is notified in writing when the housing is allocated and has ten days to accepts the allocation. An applicant who accepts accommodation subsequently signs a lease agreement with Félagsbústaðir Social Housing.