Interpretation services

Instructions for city residents who are not native speakers of Icelandic

• You may need interpreter assistance.
• The City of Reykjavík orders interpreters:

1. During parent-teacher meetings in primary schools and preschools,
2. When providing social services
3. In child protection cases.

• Sometimes you may need to request an interpreter yourself. Don't be afraid to say that you need the service. It's your right.
• According to the law, immigrants in Iceland have the right to an interpreter for healthcare, when contacting the police, and in court.
• The relevant institution should pay for the interpreter.
• Interpreters are bound by confidentiality in their work.

Guidelines for staff for using interpreters in interviews

• Children should never be used as interpreters.
• Call an interpreter to ensure that accurate information is conveyed when residents do not speak the same language as you.
• Ensure impartiality, confidentiality, and professional conduct in your communication with residents who do not speak the same language as you.
• Familiarize yourself with Reykjavík City's guidelines on interpretation and translation services and interpreter codes of conduct.
• Familiarize yourself with framework agreements and current fee schedules for interpretation and translation services.
• Practical information for staff