Digital Service Center

About the Digital Service Center

Digital Service Center:

• handles initial inquiries and service requests from residents in need of welfare service.
  • most applications or requests received electronically are processed by the Center's staff, but those that aren't are forwarded to the appropriate Center in residents' districts.
  • Staff at the center handle phone calls for all centers
• collaborates with the Department of Welfare and the Department of Service & Innovation to improve welfare services. In improvement efforts, particular focus is placed on digital solutions to meet residents' needs and increase quality and efficiency.
• works on integrating welfare technology into the City's welfare service.
  • The Welfare Technology Center is part of the Online Center.

Managing Director of the Digital Service Center: Styrmir Erlingsson

• Auður Guðmundsdóttir, Team Leader for Screen Services
• Eybjörg Geirsdóttir, Team Leader for Service Team
• Kristín Sigurðardóttir, Team Leader for Welfare Technology Center
• Matthildur Þórarinsdóttir, Team Leader for Consulting Team