Individual Service Plans (ISPs)
Disabled individuals who require ongoing services from social, educational, and health systems may be entitled to an ISP. The ISP aims to ensure consistency and quality by clarifying the roles and service provision of each stakeholder. The user participates in the development of their ISP.
Am I entitled to an ISP?
An Individual Service Plan (ISP) is for disabled individuals who use services from various systems, including welfare services.
How do I apply for an ISP?
The case manager is responsible for initiating the individual service plan. Service users may also request a plan by discussing it with their case manager.
How does the plan work?
The Center's case manager develops the individual service plan together with the service user and partners from other service agencies. The ISP outlines the service goals, roles, and interaction of different systems as well as how communication should be done and information provided.
The parties involved in the ISP form a service team that works toward the ISP goals. Service users should contact their case manager if they have feedback about the plan or wish to make changes.
Where can I get more information?
ISPs are provided based on the following laws: