Reykjavík City Welfare Policy

The foundation of Reykjavík City's welfare service is recognizing that every individual is unique. This approach ensures that everyone's needs are evaluated on their own merits, and the diagnosis, solutions, and services are tailored to each person. Special consideration is given to residents in need of welfare services, taking into account factors such as family and local surroundings.

This approach is particularly important in the diverse society of Reykjavík.

Our welfare services are accessible and close at hand for those who need them.

Residents should be able to access information and services where and when it suits them.

Our system is designed to be simple, shaped by the needs of the users.

Welfare services are complex and varied. It's crucial that they're organized in a user-friendly, comprehensive, and efficient manner where each service element plays a clear, vital role.

The expertise and initiative of our staff are key to providing excellent welfare services. We strive to provide effective, high-quality service by upholding quality standards and procedures.

User participation is prioritized in service planning and implementation. Strong partnerships with collaborators both within and outside of Reykjavík City are emphasized.

Services aimed at promoting health and happiness should be characterized by empathy, care, and most importantly, respect for the individual.

No one is given up on, and self-help is encouraged.

This focus manifests in our organization, management, and human interactions.

Reykjavík City's welfare service emphasizes prevention.

The service is based on preventative measures where reliable information and indications are used for prevention.

If statistical analysis or information suggests intervention is required for individuals or groups, our staff takes the initiative.

Responsiveness to people's diverse needs is key to trust in our City's welfare service.

We emphasize regular and purposeful communication and consultation with various, well-defined stakeholders, users, and other residents.

• Welfare Department collaborators and consultants

It's important that professional and forward-thinking staff work in our welfare services, collaborating for successful solutions in line with the latest knowledge and technology.

The role of our staff is to meet the varied needs of our users and thereby enhance their quality of life.

We support our staff's initiative and provide opportunities for them to grow and flourish in their work. Interdisciplinary cooperation and increased specialization of our staff are key factors to achieve our goals.