Report a child’s situation

You can report in the following ways:

• Online Reporting Portal for Child Protection
• The email address barnavernd@reykjavik.is
• Phone 411 9200 from 8:20am to 4:15pm
• Calling the 24-hour emergency number 112

If you think a child is at risk, call 112 immediately.

It is enough to have a suspicion that a child is in trouble or in a difficult situation. Your report can make a difference.

You can consider various factors that will help you assess the situation. If your suspicions relate to any of the following aspects, do not hesitate to report to CPS:

• Negligence
• Parental incapacity, such as due to substance abuse or illness
• Violence, including mental, physical, or sexual abuse
• Risky behavior by the child

You need to provide a name when reporting so that CPS can contact you if necessary. At the same time, you can request anonymity so that the person you report does not receive information about you.

When a report is received, CPS experts decide if the case will be investigated further. This decision is based on the information provided by the informant and previous interventions by CPS.

Parents are always informed that a notification has been received and what decision has been made about CPS involvement. In certain situations, we may talk to the child without notifying the parents first, such as when there is suspicion of violence on the part of the parents.

If the CPS experts believe further examination is necessary, a survey will be conducted to gather information about the family's situation from the parents and other stakeholders.

The next steps are determined based on this survey:

• If no further CPS involvement is necessary, the case will be closed with a formal letter to the parents.
• If further CPS involvement is necessary, a case management plan will be developed in consultation with the parents. Children 15 years and older will participate in shaping the plan.