Digital Service Center - first stop for users
Description of the action and objectives
Green Deal action
Map out how to improve accessibility, response speed, and simplification in welfare services. This will boost service users' confidence in the services. We need to map out how to strengthen these factors through organization, the right education, administration, and internal communication. The ultimate goal is to improve accessibility, response speed, and simplify our welfare services. To achieve these goals, an online service center will be established as an initial destination for all users of welfare services.
Implementation period
Planned completion in the second half of 2023
Status report on January 1, 2024
Action completed. The Online Center began operations on January 1, 2022. Now, the Center handles phone answering for all Centers and processes many service components. Today, the Center is generally the first point of contact for residents seeking the City's welfare services.
Older status reports
| Timeline | Progress description | |
| July 2023 |
The Digital Center has been established, and efforts are now being made for it to take over all those service aspects that it naturally should handle. A large number of service components have been transferred from the centers to the Online Center. |
|
| July 2022 | The Digital Center has been established, and efforts are now being made for it to take over all those service aspects that it naturally should handle. A large number of service components have been transferred from the Centers to the Digital Center, but there is still much left. |
Related actions
Societal objective
- 1. For All of Us | The Green Deal Residents' well-being and the feeling of belonging in Reykjavík.
- 2. Let Dreams Come True | The Green Deal Children and adolescents let their dreams come true.
- 3. Culture and arts will be integrated into city life | Green Deal Everyone has equal opportunities to participate in and enjoy culture and arts.
- 4. Sports for all | Green Deal Most people regularly engage in sports or other physical activities.
- 5. Improved public health | Green Deal A health-promoting, sustainable, and diverse community.
- 6. Human rights, increased participation, and improved conversations with residents | Green Deal Residents have the opportunity to work with the City to improve their quality of life.