1. For All of Us

A City for People

Green Deal goals in social affairs.

The aim of Reykjavík City is to provide welfare services that promote the well-being of residents and ensure that Reykjavík is for everyone.

Reykjavík City's Welfare Policy is a framework for an ambitious welfare service that aims to enhance quality of life and promote the ability of all Reykjavík residents to live with dignity.

  • The basic approach in the City's welfare service is that no two individuals are the same. Everyone's case is assessed on its own terms and services are tailored to each individual
  • Welfare services are complex and varied. They are organized in a user-friendly, comprehensive, and efficient manner and made accessible and close to those in need of the service
  • Services involving health and happiness are characterized by empathy, care, harm-reducing approach, and above all respect for the individual. No one is given up on, and empowerment and self-help is encouraged
  • Welfare service is based on preventative measures where reliable information and indications are used for prevention
  • Responsiveness to people's diverse needs is key to trust in the welfare service
  • Welfare services employ professional and forward-thinking staff who collaborate on successful solutions in line with the latest knowledge and technology

Actions under the goal

The table below contains actions related to this action and more information can be accessed by clicking the "action title" in the table.
Action name Status Completion Updated Departments
Education for City staff members that supports Reykjavík City's Welfare Policy goals Completed 2024 July 2025 Department of Welfare
Enhance the use of digital solutions in Reykjavík City's welfare services In progress 2025 July 2025 Department of Welfare
Department of Service & Innovation
Review of the Department of Welfare organization In progress 2024 July 2025 Department of Welfare
Define and regularly measure the services provided by the Department of Welfare In progress 2026 July 2025 Department of Welfare
Increase user empowerment in the Department of Welfare In progress 2025 July 2025 Department of Welfare
Low-threshold services In progress 2025 July 2025 Department of Welfare
Department of Education & Youth
Promote prevention In progress 2025 July 2025 Department of Welfare
Department of Education & Youth
Department of Sports & Leisure
Office of the Mayor & Chief Executive Officer
Enhance data-driven decision-making within the Department of Welfare In progress 2025 July 2025 Department of Welfare
Increase diversity among the staff of the Department of Welfare In progress 2025 July 2025 Department of Welfare
Implementing food policy actions In progress 2025 July 2025 Department of Welfare
Department of Education & Youth
Digital Service Center - first stop for users Completed 2023 January 2024 Department of Welfare