English translation
Hi! The English site is only a beta for now and still has many errors (especially in names and locations).
We are working hard to fix them and making more content available than ever before so expect constant updates.
System Administrators
Most of the City's primary schools have system administrators who can help staff solve problems with digital technology. UTR works closely with these system administrators and supports their day-to-day work.
This page has answers to the most frequent questions posed to UTR system administrators. The answers and instructions can be found in the Confluence system. The system uses Single Sign-On (SSO), which means you use the same username and password as for Microsoft.
Frequently Asked Questions to UTR System Administrators
Google Workspace
- How do I change my Google Workspace password?
- There is a teacher who is not registered as a Google Classroom teacher, what can be done?
- Where can I access Google?
- We at xschool need an account for x department (account without employee name), can we get x Ward@gskolar.is?
- A Google employee/student is missing, what can be done?
- There is no/few admin in our school, can we have an admin?
- Students are opening videos on youtube that should be banned for children, can some content be blocked?
- We have a user with a suspended account – what is it?
Chroomebook
- Students/teachers are asked for an old Chromebook password, can this be fixed?
- There's a lack of space on your Chromebook – can it be fixed centrally?
- There is a reCaptcha in every student, is there anything you can do about it?
- There is a "Chrome OS Is Missing or Damaged" issue on a chromebook machine, does it need to be repaired?
- Buttons are not working on Chromebook – Is there a solution?
- We have a chromebook that can't be turned on, what can be done about it?
- Student just changed their name, but it's still going wrong on Google; we've changed it on Mentor, but it's still going wrong on google. Things to Do
- Wifi/net does not work on chromebook, can we fix it ourselves?
- There is no sticker on the chromebook machine I have – where can I find the name of this device?
Do you work for the City and need help?
If you are unable to reach a system administrator at your facility:
Send a request to utr@reykjavik.is
The phone for UTR is: 411 1900
Mikilvægt er að senda upplýsingar um símanúmer og starfsstöð þegar beiðni er send í tölvupósti á UTR.
Fræðsla fyrir kerfisstjóra
- Overview of admin console - upptaka frá 9. febrúar 2022.
- Google Admin stjórnborðið - upptaka frá 10. mars 2022.
What do you want to explore next?
- Digital Growth The front page.
- Staff One step at a time.
- Students Let's work together.
- Parents and guardians.
- Data protection and e-learning Laws and regulations.
- Stafræn borgaravitund Skynsemi, ábyrgð, vinsemd
- Career Development Education with Mixture.
- Google Workspace employee instructions ...
- Google Workspace Student Guide A, B, C, D, E, F, Google...
- Learning Devices Pencil, sharpener, computer...