City transformation - project stories
In recent years, Reykjavík has taken significant steps in its digital journey. The goal is to create a city where "digital is just the norm." A city where digital approach is natural and built into all City services.
Here you can see some of the best examples from recent months. The projects are carried out in collaboration with many stakeholders, residents, and City staff. They all relate to services in one way or another, while promoting innovation and user-centered thinking.
View the projects
Works in progress...
Reykjavik.is
Primary school enrollment
Development in Reykjavík
Online building permit applications
Hanna – digital design system
The new Reykjavík City website is the first project based on the City's digital design system - Hanna. Hanna is a guide that includes design instructions and various other useful information for Reykjavík City staff.
With a design system, we can respond quicker to challenges in the digital world, ensure continuity in user experience, and better serve the city residents.
The system includes fonts, colors, visual style, voice, and design units with code so that digital products with a consistent look can be created without having to start from scratch each time.
User-centered AI on the website
Reykjavik.is features two solutions based on artificial intelligence that aim to streamline users' access to services and information.
The web assistant (AI chat) has been live on the Reykjavík City website since December 2024, and in early August 2025, an AI summary feature was added to the general search on reykjavik.is.
Automated translation
Increased effort has been put into translating digital content, as it is important that the diverse group that visits the City's website can find information easily.
A lot of work has gone into building infrastructure and improving the flow of text between systems to make the most of powerful translation software, regardless of where and how the content is displayed on the site.
Efforts have been made to ensure consistent language in translations, as well as style, and a foundation has been laid for increased automation.
An AI solution is now in use to answer user questions in their own language.
Accessible and informative websites
Our Web Division works closely with city departments to provide a variety of web development services.
The City had nearly 300 websites, but the strategy has been to reduce that number and move their content to Reykjavík City's new website to better ensure quality and safety. Today, there are fewer than 20 specialized websites.
Accessibility is also a priority and we use web analytics and machine translation to improve the user experience.
Listening to data
We understand the importance of basing our decisions on solid data and presenting it in a clear and useful manner.
By doing so, we can provide a better overview of municipal services for the benefit of residents and staff.
A Better City for Children
The Better City for Children initiative aims to improve services for children, youth, and their families in school and recreational activities.
More services for children and youth should be available locally, appropriate support should be provided as soon as possible, and there should be tighter integration between the Department of Education and Youth and the Department of Welfare at the district service center.
Reykjavík — City of Services
Reykjavík is a city of services. Our goal is to provide all-around excellent service.
We are dedicated to addressing any issues that may arise with residents or staff quickly and safely, and making information about city services easily accessible.
