City transformation - project stories

An illustration that describes user-centric services.

In recent years, Reykjavík has taken significant steps in its digital journey. The goal is to create a city where "digital is just the norm." A city where digital approach is natural and built into all City services.

Here you can see some of the best examples from recent months. The projects are carried out in collaboration with many stakeholders, residents, and City staff. They all relate to services in one way or another, while promoting innovation and user-centered thinking.

Better services for residents

Illustration of two grandfathers with a grandchild.

Digital Reykjavík Card

Who hasn't shown up at the pool with the whole family, only to realize the swim pass was left at home? With the digital Reykjavík Card, that problem is a thing of the past.

Illustration of an old computer exploding.

Waste collection calendar

Residents once had to call the City's service center to find out when their waste would be collected. The new waste collection calendar has reduced those calls by half and made services more accessible to residents.

Frístund.is

Children and their guardians search for recreational activities based on personal interests and convenience, not municipal administrative boundaries. Information about programs and service providers should reflect that reality.

Reykjavík — City of Services

Reykjavík City aims to deliver exemplary services across all departments. By rethinking processes and implementing digital solutions where appropriate, we can quickly and securely resolve issues for both residents and staff.

While the projects on this page vary widely, they share a common purpose: simplifying services, improving access to information, and streamlining communication.

More about Reykjavík as a service city

Illustration of people providing and receiving services.

A smarter workplace

Illustration of Fjóla and her classmates together with two teachers.

Torgið learning management system

Managing learning and development at the country's largest employer involves many moving parts. A new operational learning management system helps the City do even better in this area.

VoR Team's new registration app

A new registration app enables the VoR Team to manage registration and reporting directly in the field, benefiting both the team and the people they serve.

Digital requisition book

What happens when a workplace of 11,000 people still relies on paper forms for occasional purchases? A mountain of requests and paperwork that far too many people have to work through.

Hanna – digital design system

While Reykjavík City offers a diverse range of digital services, the user experience should remain consistent regardless of the specific system or service being used. We created the Hanna design system to help teams build digital products consistently.

Hanna features typography, colors, image styles, tone of voice, and reusable design components backed by code. This framework empowers teams to build on what has already been designed and tested rather than starting from scratch each time.

A shared design system makes it easier to respond rapidly to challenges in the digital landscape, ensure a consistent user experience, and serve residents even better.

The digital design system, Hanna