Questions and answers

Main routes, bus routes, and collecting roads are a priority for snow clearing. Residential streets are cleared if they are hard to drive in private vehicles, they are very slippery, or if the snow is higher than 15 cm (about 6’’). However, we do not always follow this rule. Snow clearing is limited to making streets drivable. Snowbanks—that Reykjavík does not clear—will likely form by driveways.

• More about snow and ice clearing.

You can get salt and sand at Reykjavík City's District Depots.

• More information about District Depots in Reykjavík.

All applications can be found on My Pages, both electronic ones and those still on paper forms. Paper applications can either be filled out and sent by email, or printed and returned to the service desk in Borgartún or at a local Service Center.

Parking citations (often called parking fines) are of two types:

1. Extra parking charge - when payment has not been made for the use of a chargeable parking space or payment has been made for too little time.
2. Stöðubrotagjöld - when a vehicle is parked illegally.

You can pay a charge for a parking citation (often called a parking ticket) this way:

• Pay on the web
• Select unpaid bills in your online bank and pay it in the same way as any other bill
• Go to your bank and pay it there

It is not possible to pay a parking citation (often called a parking fine) by transfer. 

1. Open the 'payment slip' (I. greiðsluseðlar) form in your online bank. Have the ticket with the charge (the parking fine) at hand.

2. Enter the invoice reference as printed on the ticket. The invoice reference is at the bottom of the ticket and is set up as follows:

• ID number of the Parking Service
• Charge number
• Category 03, Bank 513, Account type 66
• Due date (be sure to enter the due date that is on the ticket, not any other date)
• ID number of the vehicle owner.

When paying in an online bank, it is best to use a browser, not an app. 

• You can also pay on the web  
   

Yes. You can request a review by submitting a request within 28 days from the date of the charge. The general processing time is 2-4 weeks.

• Request for a review

You can apply for a Resident Parking Permit (íbúakort) if:

• you have a legal residence in a tariff zone (gjaldsvæði) in Reykjavík or a designated resident parking area,
• there is no parking space on your property,
• you are the registered owner or custodian of a vehicle in the Vehicle Registry,
• your debts with Reykjavík Parking Service have not entered intermediary collection (milliinnheimta).

As a tenant, you must present the property owner's consent when applying for a resident parking permit.

Reykjavík has four different tariff zones with varying prices. The zones are P1, P2, P3, and P4. Detailed information on the fees can be found on the Reykjavík Parking Service website. 

• View the fee schedule for Reykjavík Parking Service

The City of Reykjavik operates seven parking houses: Starport, Vitatorg, Kolaport, West Street, City Hall, Traðarkot and Bergstaðir. The price varies between parking houses. You can find detailed information about the fee structure, opening hours, number of parking spaces, available parking spaces and location on the parking fund page.

• See Parking Fund

You can access the property rates levy slip electronically. 

• More about property rates

Property rates are collected in online banks. You can view payment slips for property rates in your online bank under "Electronic Documents / Online Overview” (rafræn skjöl/netyfirlit).

Payment slips are generally not sent by mail unless specifically requested. You can also request to receive your payment slip electronically.

• Information on electronic payment slips

Reykjavik City may reduce or cancel property rates for low-income old age and disability pensioners. You do not need to apply specifically for this discount. It is automatically applied after a review of tax returns for old-age and disability pensioners.

• More about discounted property rates for low-income old age and disability pensioners

You can find more information on the web. 

• More about property rates

Children (0—5 years) - Free
Children (6—17 years) - 175 kr.
Adults (18 years and older) — 1,100 kr.
Senior citizens aged 67 and over — Free

• Table of fees

10-year-old children are allowed to go swimming without an escort. The age limit is based on June 1 of the year the child turns 10.

Children under the age of 10 are not allowed to go swimming unless accompanied by someone over the age of 15 who can swim.

Yes, you can find information about accessibility at the City's pools on the web. Click on the swimming pool you want to know more about to see how the facilities are.

• More about the facilities

You can apply for driving services by completing the online application form or by handing in a filled-out and printed application at City Centers.

• Apply online

You can apply for delivered food by submitting a completed application to your local Service Center. After your application is evaluated and processed based on the applicant’s skills and abilities, you will receive a response letter by mail. Then, you can place orders for meals to be delivered to your doorstep. 

• More about services for seniors

• To request a employment certificate, please log in to our support website. 
• You must use an electronic ID or an Ice Key for identification. 
• Please direct your information request to your most recent workplace at Reykjavík City. 
• You will receive the certificate by email. Please provide a valid email address and mobile number on the support website (should we need to contact the applicant). 
• Your case will be processed within two weeks from the date we receive it. Please specifically mention if your case concerns a work certificate for the Directorate of Labor.

A certificate of employment is a confirmation from a previous employer of the job title and hours that an employee performed. They are used, among other things, to confirm an individual's experience and seniority.

Certificates of employment from other employers can therefore impact the potential for an increase in an employee's wages and sick leave benefits (working for municipalities or the state).