What is digital project management?
Reykjavík City's Department of Services & Innovation continues the City's digital journey, focusing on user-centered approach, innovation, and enhancing autonomous administration. The main purpose of the City's digital journey is to make residents' lives easier, improve access to services, and simplify City operations.
The digital journey and web-based project management
- Web-based project management deals with how methods and tools are used in the management of web projects.
- Web projects often have a high level of complexity as they concern appearance and aesthetics that everyone has an opinion on but they also need to ensure various standards related to security and accessibility.
Þröstur Sigurðsson discusses the City's digital journey.
Hreinn Hreinsson, Ólafur Sólimann Helgason, Guðrún Jóhannsdóttir, Anna Kolbrún Jensen, and Eyvindur Elí Albertsson discuss some of the web division's projects.
Professional project management
- Project management is a specific process that starts with good preparation and planning, and essentially professional project management is the same regardless of the nature of the projects.
- Professional project management is a methodology applied to project work. It involves planning, organization, supervision, and control of all aspects of a project. By applying this methodology, the chances of achieving the project's goals increase, based on an agreed plan regarding time, cost, or the project's result.
- Here at ÞON, the Department of Services & Innovation of Reykjavík City, we have diligently been building our expertise in professional project management over the past few years, and we manage digital projects in this manner across all City departments.
Cross departmental solutions
- In the City's digital journey, there are many challenges that need to be addressed. Much can be gained from having an overview of digital projects in one place, as solutions already in operation can often be utilized.
- Sometimes the same solutions can address challenges across different departments, as the examples below will demonstrate.
Solutions beneficial to employees
- The City's digital journey isn't just about making life easier for the City's service users, but also for its staff.
- Staff needs change, the technological environment evolves, and we can demand more of automation than before.
- We listen to the needs of staff and strive to harness technology for good, boost efficiency, and increase staff satisfaction.
Salvör Gyða Lúðvíksdóttir, Project Manager, discusses Reykjavík City's new job application system.
The matrix, selecting projects
- Decision-making and prioritizing projects in a group can be complex. It can be difficult to establish whether there's a shared understanding of vision, policy, and objectives. Furthermore, different interests are often at play.
- This feature discusses how the Department of Services & Innovation of Reykjavík City implemented a human-centered process to make decisions and prioritize in a professional and transparent manner, while simultaneously aligning the main stakeholders' policy and objectives in the digital transformation, with the interests of residents and staff at heart.
Erlingur Fannar Jónsson, Project Manager, discusses decision-making and prioritization in the digital journey.
Solutions for residents
- The digital journey is here to stay, and Reykjavík City is an active participant in this journey.
- We meet people's needs by introducing new technology such as equipment for schoolwork, thereby supporting changes in teaching methods.
Helen Símonardóttir, Project Manager, discusses digital growth in Reykjavík's primary schools.