English translation
Hi! The English site is only a beta for now and still has many errors (especially in names and locations).
We are working hard to fix them and making more content available than ever before so expect constant updates.
We place great emphasis on reliable data documentation, robust legal services, secure public procurement, and quality control in the projects we undertake. A number of projects are intended shape procedures and processes to help ensure that we are all on the same page.
Standard procedures for contract management have been implemented in the Department, aiming to ensure better supervision and enforcement of contracts with both active monitoring and scrutiny.
The Department is working on setting up a quality system. We consider the project size, scope, and complexity, and follow the methodology of the improvement process.
A standardized procedure for risk management has been introduced. The aim is to guarantee the quality and success of investments and project outcomes, risk control, and clear distribution of responsibilities.
Segregation of investment projects from the Department's operations in the City's accounting system, aiming to provide even more transparency and traceability. In tandem, the Department set up an investment dashboard.
The Department of Services & Innovation has tendered specialist services for the digital journey using an interactive procurement system, the so-called DPS contract (dynamic purchasing system).
The service is procured through defined time slots and includes, among others, software specialists, product development specialists, digital solutions, and IT. It also includes graphic design, web development, and the generation of procurement data.
The contract is open to all companies; both established and innovation companies can join and leave the contract at any time during its duration.
We monitor closely to ensure that data protection is built-in and is a default across all our software development from day one. Users are ensured access to their rights under data protection laws and personal data are protected against errors, data loss, unauthorized changes, and misuse.
We ensure compliance with the Administrative Procedures Act in everything, in all our projects. This also means that obligations to provide guidance, the investigative principle, and the principles of equality and proportionality are fulfilled. The publication of administrative decisions must be carried out properly and publishing information about the right to object and appeals resources.
We ensure that the digital handling of administrative affairs goes by the book. This includes rules on the adequate formal requirements for data, originals and copies, rules on e-signing, publication of decisions and verifiable deliveries, and digital data registration, storage, and archiving.
We deal with matters of opinion related to digital administration in collaboration with the City's relevant offices and the City Attorney. This way, we ensure safety and transparency all the way.