Services that matter
Annual report of the Department of Service & Innovation 2024
Table of Contents
The Department
- Director's address
- About the Department of Service & Innovation
- Administration and policy making
- Collaboration
- Human resources
- Finances
Offices
- Data Service
- Digital Reykjavík
- Information and Records Management
- Information technology
- Service and transformation
- Reykjavík Municipal Archives
Interviews
- Changing culture, not just websites
- The importance of asking (uncomfortable) questions
- Managing technology and personnel
- Data must be accessible
- Design centers on user experience
Digital journey
- Reykjavík's digital journey
- Department of Finance & Risk Management
- Dept. of Human Resources & Work Environments
- Department of Culture & Sport
- Central Administration
- Department of Education & Youth
- Department of Environment & Planning
- Department of Welfare
Annual report of the Department of Service & Innovation 2024 in a printable form (PDF)
Information
- Publisher: Reykjavík’s Department of Service & Innovation
- Responsible Person: Óskar J. Sandholt
- Management: Eva Pandora Baldursdóttir
- Editor: Birta Svavarsdóttir, Margrét Rúnarsdóttir, Hera Sólveig Ívarsdóttir, and Sólveig Skaftadóttir
- Tables and graphs: Reykjavík Data Services
- Setup: Product and web development
- Illustration: Reykjavík Design System
- Photographs: Margrét Rúnarsdóttir
- Version: Reykjavík, June 10, 2025