Ready to serve
Reykjavík City hosts a conference on public services on September 19, 2024, at Gróska. The venue is sold out, but free live streaming is available. Register for the stream.
Morning
8:30am – Doors open
9am – Opening address / Einar Þorsteinsson, Mayor and Sigurður Ingi Jóhannsson, Finance Minister
9:15am – Making the Right Services Right, the Five Key Behaviors You Need / Adam Lawrence
10am – What do we dare next? / Óskar J. Sandholt
10:35am – Break
10:55am – Trees and Problems / Fanny Sanne Sissoko
11:15 – STI screening and research / Elísabet Reykdal
11:35am – Digital workforce ready to serve / Sigurjón Ólafsson
11:50am – Lunch
Afternoon
1pm – A Mission-Driven Approach to Innovation / Cecilie Schulze
1:40pm – Behind the implementation curtains / Silja Lind Haraldsdóttir & Valý Þórsteinsdóttir
1:55pm – Public service - How are we doing? / Íris Huld Christersdóttir
2:10pm – A story of plants / Eyrún Valsdóttir
2:30pm – Break
2:45pm – What does the future of public service look like? / Panel discussion
3:15pm – Bad Services / Lou Downe
4pm – Conference ends
A few things to keep in mind
Where: Gróska's ceremonial hall, Bjargargata 1, Reykjavík.
When: September 19, 9am to 4pm. Doors open at 8:30am.
Food: Morning refreshments provided. Lunch available for purchase from Eiríksdóttir for 2900 ISK.
Streaming:Register here for streaming. Provide email to receive streaming link.
Why civic design?
In a changing world, civic design is becoming increasingly important in service design and restructuring. Civic design aims to meet users' needs and ensure a seamless, efficient, and accessible experience. At Reykjavík City, civic design is crucial in identifying challenges and improving residents' experiences with the public system.
Diverse projects from the public sector
The conference covers various aspects of public service, focusing on civic design and user experience. It offers networking opportunities and diverse presentations from Reykjavík City, other municipalities, and institutions. Several leading global experts will participate, including Lou Downe, Adam Lawrence, and Cecilie Bang Schulze.
Lou Downe
Lou authored "Good Services: How to design services that work". The book was a turning point for service design worldwide. It serves as a guide for designing effective services.
They are the former design director for the UK government and a pioneer in civic design within the UK public sector.
Lou has been named one of Creative Review's 50 most creative leaders in Britain and among Apolitical's 100 most influential people in digital government.
Adam Lawrence
Adam founded WorkPlayExperience, a leading consultancy in civic design and user experience.
He is a highly experienced speaker and a world-leading expert in user experience. His background in comedy and acting contributes to his captivating presentation style.
Adam co-authored "This is Service Design Doing" and aims to make his lectures informative and inspiring.
Cecilie Bang Schulze
Cecilie has led urban transformation projects at the Danish Design Center.
She specializes in urban development and architecture, leading projects where design and urban development intersect, in Denmark and other countries.
At the Danish Design Center, Cecilie has worked with public entities and companies, helping steer their innovation projects by focusing on people's, society's, and the planet's needs.
See you at Gróska on September 19!
We look forward to seeing you all for a great day.
Questions? Contact the City's Service Center at 411 1111, via Live Chat, or email info@reykjavik.is.