Terms of use for Department of Culture & Sports cards

1. Acceptance of terms

By purchasing and using Reykjavík City cards, as well as following the conduct rules at facilities, cardholders agree to comply with these terms.

2. Definitions

The following terms have these meanings where they appear in these conditions:

• Reykjavík City swimming pools:
  • Árbæjarlaug Pool
  • Breiðholtslaug Pool
  • Dalslaug Pool
  • Grafarvogslaug Pool
  • Klébergslaug Pool
  • Laugardalslaug Pool
  • Sundhöll Reykjavík Pool
  • Vesturbæjarlaug Pool
     
• City museums:
  • Árbær Open Air Museum
  • Aðalstræti
  • Reykjavík Museum of Photography
  • Maritime Museum
  • Viðey
     
• Reykjavík Art Museum locations:
  • Hafnarhús Museum
  • Kjarvalsstaðir Museum
  • Ásmundarsafn Museum

 

• Adult – individuals who are 18 years old and older.
• Multi-visit pass – credit for a specific number of visits. Issued with an individual's name and ID number, but multiple people may use it.
• Fixed-term pass – a subscription issued with an individual's name and ID number for that person's exclusive use.
• Complimentary pass – a subscription that an individual receives at no cost, paid for by institutions or companies.
• Access cards – reusable plastic cards that can be recharged. These are self-service cards that must be scanned at entry gates.

3. User rules

Multi-visit pass

• is a card with credit for a specific number of visits.
• is issued to an individual's ID number
• more than one person can use a multi-visit pass
• multi-visit passes are not valid for groups.
• multi-visit passes are valid for 48 months from the purchase date.

Fixed-term pass

• are cards issued for a specific individual and for that person's exclusive use.
• are categorized for children, adults, seniors and other defined groups.
• the card provides access to swimming facilities for a predefined period.
• the card can be used at self-service gates once per day, but if the owner wants to use it again the same day, they must visit reception.
• complimentary passes can only be used once per day.
• a photo is taken of fixed-term pass holders for identification if they are over 18 years old.
• if the cardholder does not authorize a photo, they must visit reception at each visit and show identification.

Family pass (valid only at the Family Park)

• Valid for two adults and four children. Additional people can be added for a fee.
• Only registered cardholders can use the card. Cardholders cannot be changed during the validity period.
• Provides access during regular service hours and to events held at the garden.
• Identification may be requested when using the card.
• Photos are taken of family pass holders for identification if they are over 18 years old.
• If the cardholder does not authorize a photo, they must visit reception at each visit and show identification.

4. Fees

Reykjavík City publishes an annual fee schedule for facilities. Each year's fee schedule is available on Reykjavík City's website and at facilities.

5. Return policy

Multi-visit passes cannot be converted to fixed-term passes.

Cards cannot be temporarily suspended.

Transferring fixed-term passes to another ID number is not offered.

6. Violations and card cancellation

If a cardholder violates user rules according to these terms or repeatedly and improperly violates conduct rules, the Department of Culture & Sports has the authority to revoke and close the card without notice.

If an individual is found presenting a fixed-term pass registered to another person, the Department of Culture & Sports has the authority to close that card.

7. Lost cards

Cardholders can report a lost card at any facility or send an email to reykjavikurkort@reykjavik.is and have their credit transferred to a new access card.

A fee must be paid for a new access card according to the current fee schedule.

The cardholder is responsible for all card usage until it is closed.

8. Inquiries

All inquiries regarding Reykjavík cards should be sent to reykjavikurkort@reykjavik.is. You can also contact the Department of Culture & Sports office at 411-1111.

9. Data protection

The handling and processing of personal data by Reykjavík City is governed by the Data Protection Act No. 90/2018. By accepting these terms, cardholders authorize Reykjavík City to process data generated through the use of swim passes.

Processing of personal data in connection with the use of Reykjavík cards is conducted by Reykjavík's Department of Culture & Sports. The main purpose of processing personal data is to provide the services that cardholders have requested and that are available through the Reykjavík card. The processing is based on the informed consent of the registered person.

If a user does not provide the requested personal information, it may result in the card application being denied. Users have the right to withdraw their consent at any time. However, withdrawing consent will not affect the lawfulness of data processing based on consent before the withdrawal. Card agreement cancellation requests should be sent to reykjavikurkort@reykjavik.is. You can also contact us by phone at 411-1111. Access to personal data processing is limited to staff members who need it to perform their job duties.

Reykjavík City uses cardholder information including names, photos, ID numbers and email addresses to identify them at service facility entry points. This personal information is also processed to open and reissue lost cards when needed, as well as to transfer user credits between cards when requested. Reykjavík City may also use cardholders' contact information to alert them to service disruptions.

Reykjavík City will also use user personal information to conduct statistical analysis to improve services and analyze usage patterns, such as tracking how many visitors are in each service area at any given time.

When Reykjavík City staff request a swim pass, personal information is shared from their immediate supervisor to the Department of Culture & Sports office to issue cards according to Reykjavík City employment benefit policies.

Users may request information about their stored personal data at any time in accordance with Data Protection Act provisions.

You may contact Reykjavík City's Data Protection Officer at 411-1111 or by email at personuverndarfulltrui@reykjavik.is

10. Law and jurisdiction

These terms are governed by Icelandic law, as are all matters that may arise from use unless otherwise specifically agreed.

Disputes arising from violations of these terms may be brought before the District Court of Reykjavík.

11. Effective date

These terms are effective from March 18, 2025

 

Reykjavík, March 18, 2025