Department of Service & Innovation

The Department of Service & Innovation is one of the three core departments of the City of Reykjavík. The main role of the Department is to manage internal and external services, lead digital transformation, and promote innovation in City operations.

About the Department

The Department of Service & Innovation handles various tasks and counseling for all departments and offices, subsidiaries, staff, residents, and visitors of the city. The Department works with the relevant departments of the City and is responsible for information technology, data management, documentation, technical reforms, services, and more. The Department also leads the implementation of the current Service Policy of Reykjavík City and provides expert counseling to municipal authorities on relevant issues. Additionally, the Department oversees the operation of the Service Center, administrative buildings, and the Reykjavík Municipal Archives.

Operational units 

The Department of Service & Innovation is divided into five offices, in addition to the Reykjavík Municipal Archives. The offices each have different roles but form a strong unit that emphasizes creative collaboration, mutual trust, and respect.

Digital Reykjavík

Responsible for project and product management of digital projects, web matters, quality and risk management, communication matters, and administrative and legal services. Also oversees the team of digital leaders and the activity of the Project Council, which decides which projects will be pursued in digital transformation.

Þröstur Sigurðsson is the Office Manager.

Services & Transformation Office

Is responsible for the coordinated front-line service of Reykjavík City, the operation of the service center, and the maintenance of administrative buildings. Handles the implementation of the City's Service Policy and leads the digital transformation of services and the redesign of service processes.

Arna Ýr Sævarsdóttir is the Office Manager.

Data Service

Is in charge of data management and the practical use of data in the City's operations. The goal of Data Services is to increase data awareness within the City and to drive the utilization of information for decision-making and improved service to staff, residents, and City-owned businesses.

The Head of Office is Inga Rós Gunnarsdóttir.

Information & Record Management Office

Provides counseling to professional and core departments on information and documentation matters. Is responsible for the professional development of the GoPro case and records management system and the central information management system Hlaðan. The Office is also responsible for the implementation, supervision, and development of Reykjavík City's Documentation Policy.

The Head of Office is Óskar Þór Þráinsson.

IT services

It is responsible for managing IT infrastructure and software development for value-adding products for Reykjavík City departments, along with communication and contracts with suppliers.

The Head of Office is Ólafur Sólimann Helgason.

Reykjavík Municipal Archives

It administers matters related to keeping records for Reykjavík City and supervises record storage and record management of obligated parties.

The Municipal Archivist is Svanhildur Bogadóttir.

Indicator lights of the Department of Services & Innovation

People first

User-centered thinking – Coordinated service experiences – Simplicity prioritized

Our core mission is to make life easier for people. All the City’s services are designed around the needs of service users. We work together as a coordinated team to provide a seamless service experience for those who seek our help.

One step ahead

Strong foundations – Informed decisions – Future optimization

Our work is built on a solid foundation of expertise. We make informed, data-driven decisions based on current information. We plan several steps ahead to confidently tackle future tasks.

Always daring

Culture hacking – Creative environment – Leading by example 

We have the courage to make bold decisions and lead changes in challenging situations. We thrive in a creative environment where trust, feedback, and teamwork foster professional growth. We lead by example and take action.

Annual reports

Contact us

Inquiries and requests can be sent by email to thon@reykjavik.is.

Suggestions regarding service can be sent through the Reykjavík City Suggestion Portal.

Reykjavík City Service Center is located at Borgartún 12-14. It is open from 8:30am-4:00pm all weekdays. The Service Center's phone number is 411 1111.

Director

The Director is Óskar J. Sandholt.

Organization chart