- Drive in
- Complete your business
- Before driving to the exit gate, pay at the payment machine or with the app.
If paying at the payment machine, enter your license plate number, select the image of the correct license plate, and then pay. You can only pay with credit cards; cash and coins are not accepted.
When paying with the app, make sure you pay for the correct parking garage.
If paying with the app, timing doesn't matter; you can pay anytime once you've checked into the correct parking garage. Camera recognition at the exit gate will then check out your vehicle. If the service user can cancel payment in the app, they haven't selected to pay for the parking garage.
You can only pay with the apps advertised in the parking garages
If the gate doesn't open when entering:
The parking garage is full.
The barrier gate covers the license plate.
Vehicles without license plates cannot use the parking garages because access is controlled by camera recognition. Driving without license plates is not permitted, and Reykjavík Parking Service staff can therefore not assist with registering vehicles that lack license plates.
The camera recognition sometimes has trouble reading short vanity plates.
If the payment machine screen isn't working:
This is usually because the screen is being pressed too hard; the touchscreen works like a phone touchscreen.
If payment in the app isn't working:
The camera may have misread the license plate when entering (this is most likely to happen on snowy days). Calling 4113403 to correct the registration should be enough, but if that doesn't work, you'll need to pay at the payment machine.
If the exit gate isn't working:
The most common reason is that payment hasn't been made for the parking space.
If you've selected to pay for the wrong license plate number, you need to pay for your own license plate and then request a refund for the incorrect payment at bilahus@reykjavik.is
In the app, you need to select to pay for the correct parking garage.
If the parking garage is closed
The parking garages are closed at night from midnight to 7am, and there is no maintenance service during that time. After closing, short-term visitors can pay with EasyPark and receive a PIN number to enter in the access panel by the pedestrian doors. But if the vehicle was misread by the camera recognition when entering, this won't work and you won't be able to access your vehicle until 7am the next morning.
Long-term users:
If more than one vehicle is registered on a subscription, only one vehicle can enter on the subscription at a time; the second vehicle will always be registered as a short-term visitor.
Long-term users can request a PIN number to enter the parking garage at night to retrieve their vehicles. Send an email to bilahus@reykjavik.is. The PIN number only works if the vehicle is registered in the parking garage; if the vehicle entered as a short-term visitor or if the license plate wasn't registered correctly in the parking garage (for example, due to misreading when there's snow on the license plates), the PIN number won't work. You can test whether the PIN number works during opening hours by entering the PIN number; if it works, you'll hear the door trying to open.