Help for victims of violence | City of Reykjavík

Help for victims of violence

Where should I seek help because of domestic abuse?
Everyone has the right to receive assistance, and violence is never the victim´s fault!
You can always call 112. You can also contact various grassroot associations and social services. 
In the Capital Area
Tele: Office: 561-3720
24 hour emergency number: 561-1205
The Women‘s Shelter provides temporary housing and counselling to abused women and their children. The services are for those who have been physically and/or psychologically abused in their own home by a family member. The shelter also offers support and counselling for victims of rape.
The Telephone Helpline is open 24 hours a day, every day.  Phone 561 1205. Women may call and receive information and support.
Free Counselling, support and information is also available for women who are not staying at the shelter. It is necessary to phone 561 1205 first to make an appointment.
The Women‘s Shelter also has support groups. The support groups have regular meetings where a few women and a professional facilitator meet together for discussion and support. It is necessary to attend a counselling session first.
City Service Centre / Þjónustuver Reykjavíkurborgar
Telephone: 4 11 11 11
These service centres offer victims various counselling and services. For information about the centres and which one you should contact you may also phone or email the main service centre.
Address: Laugavegur 170, 105 Reykjavík
Telephone: 562 6868 / 800 6868
Stígamót offers free individual counselling for survivors of rape, sexual molestation, sexual harassment, pornographic exploitation and prostitution. The service is for women and men.
Services are also extended to family members and loved ones of survivors.
People 18 years of age and older go to Stígamót because of violence they have suffered, both in childhood and in adulthood. Many come because of violence that occurred many years and even decades ago. It should be noted that men are equally welcome at Stígamót. Approximately 10-15% of those who seek assistance there are men.
543 1000 – Hospital‘s main switchboard
543 2000 – Emergency Room
543 2094 – Daytime emergencies  
543 2085 – Crisis Centre
Address: Bráðamóttakan á Landspítalanum Fossvogi
It is important to come as soon as possible after the assault. You can go directly to the emergency room at the hospital in Fossvogur (on Bústaðavegur) and ask for rape crisis assistance. You may also call the police and they can help you get there.  The services are for men and women.
The purpose and aim for The Emergency room for victims of sexual violence, is to ensure the welfare of those who have sought the services because of rape, attempted rape or other sexual abuse.
The rape crisis centre aims to reduce the psychological and physical damages that are often the consequence of any kind of sexual violence.
Those who come to the rape crisis centre are shown total respect, and care is taken that they do no experience disbelief or doubt.  
Tele: 552-1500
Address: Túngata 14,101 Reykjavík
The women’s counselling centre is a free legal advice and social work centre. Opening hours are on Tuesdays from 20-22 and on Thursdays from 14-16. The main purpose is to provide counselling and support and it is open to all, both men and women and you can both call or just show up. The service is completely free and anonymous if requested. Lawyers, social workers and legal students volunteer at the counselling centre.
Tele: 552-2720
Address: Túngata 14, 101 Reykjavík
Free legal counselling for immigrants. If an interpreter is needed the Centre provides one free of charge, a request for interpretation must be made upon booking an appointment.
Tele: 450-3090 (Icelandic/English), 470-4702 (Thai), 470-4705 (Spanish), 470-4706 (Lithuanian), 470-4707 (Russian), 470-4708 (Polish), 470-4709 (Serbian/Croatian).
Address: Árnagata 2-4, Ísafjörður
At the Multicultural and information Centre information is available on most issues regarding immigration, Icelandic society, Icelandic lessons, rights and obligations, interpretation and translation services and more. 
Address: Túngata 14, 2nd floor
Peer counselling for women of foreign origin on Tuesday nights between 20-22. Stop by, meet new people, drink tea and talk to women who speak your language.
Tele: 411 4155 (Icelandic/English) 411 1140 (Icelandic/Polish)
Interpreters are provided for those who speak other languages. The Human Rights Office offers counselling and information about your obligations and rights in society, about family matters, residence permits and more. Service is free and confidential.
In the Countryside
Address: Brekkugata 34, 600 Akureyri
Tele: 461 5959 / 857 5959
Stígamót‘s sister association in Akureyri.
Aflið is for all those who have suffered sexual and/or domestic abuse as well as their friends and families. Complete confidentiality and discretion is ensured.
Address: Aðalstræti 24, 400 Ísafjörður
Tele: 846-7484
Stígamót´s sister association in Ísafjörður.
Sólstafir is an advice and information centre for women, men and children who have been victims of sexual violence.  Complete confidentiality and discretion is ensured.
Telephone of the Rape Emergency Ward in Akureyri: 463-0800
The social services in your municipality also provide various forms of counseling and assistance.

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