Citizen's Ombudsman | City of Reykjavík

Citizen's Ombudsman

The office of Reykjavík City´s Ombudsman (Umboðsmaður borgarbúa) was established in 2013. The Ombudsman guides citizens and businesses in communication with the city regarding their rights and provides advice on avenues of appeal for the complaints that are lodged with him. The Ombudsman is Ingi B. Poulsen, District Court Attorney (hdl). 
  • All citizens have the right to lodge complaints with the Ombudsman.
The Ombudsman monitors the City of Reykjavík’s general administration. He also monitors private bodies insofar as they have been by law vested with authority to decide as to individual’s rights and obligations. This monitoring also applies when private bodies are bound by contract to minister and attend to certain undertakings that may regard the citizen’s interests in any manner.  
Any person or a representative for a legal party which feels unfairly treated by the City authorities may lodge a complaint with the Ombudsman, as well as by the individual bodies that minister administrative undertakings on behalf of the City of Reykjavík. 
The Ombudsman monitors the administration of Reykjavík City, Reykjavík Social Housing (Félagsbústaðir hf.), Reykjavík Parking Facility Fund (Bílastæðasjóður). However, he does not intervene in disputes between private parties nor accepts complaints that regard, eg. Reykjavík Energy (Orkuveita Reykjavíkur) or other units jointly owned and run in collaboration with other municipalities, such as Sorpa bs. or Strætó bs. 

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